Shipping Policy
What is the shipping and order handling time?
Orders at Ezurr are usually processed within 2 business days. We're continuously striving to get your orders shipped to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In such cases, we'll notify you of any delay immediately.
How do international duties and taxes work?
Shipping charges include all applicable duties and taxes. However, if you're asked to pay any additional amounts on delivery, please reach out to info@ezurr.com
What payment options are available on EZURR?
Currently, we accept Credit cards, Debit cards and Net Banking.
Can I cancel my international order?
Unfortunately, international orders once placed cannot be cancelled. However, cancellation requests may be entertained at the sole discretion of the Company.
Can I return my product?
Yes, you can return your jewellery within 15 days of delivery for any damage during the transit only. Returns will only be accepted for unused products returned with the original invoice and packaging. Please mail the images of product, packaging, and invoice to info@ezurr.com for us to validate the return.
Shipping Time:
Orders are usually processed and shipped within 2 Business days.
Shipping Charges:
We are offering free shipping on all orders across India. For international orders, free shipping is given for all orders above $150 or equivalent. However, it may vary on times from country to country. Details will be displayed when you place the order
7-day returns:
You can return your item for up to 7 days from the date of delivery, returns are accepted for damage during transit only and submission of the video of product unboxing is must along with the original product, invoice and authenticity certificate to replace the product.
Customer/User can be pick alternate product if above conditions are met, refund will not be processed.
Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.
Tracking:
You will receive tracking details over WhatsApp and/or Email once the order is shipped.
