Returns & refunds

7-day returns

Physical products can be returned within 7 days of delivery, provided they are unopened, in their original sealed packaging, and accompanied by the original invoice.

What can't be returned

• Digital items — game cards, wallet codes, and digital memberships once delivered.
• Unsealed software — any game or accessory with a broken seal.
• Items damaged by misuse — not covered; contact the manufacturer for warranty.

How to start a return

Message us on WhatsApp or email with your order ID and the reason for return. We'll arrange a pickup and process the refund after the item reaches us in original condition.

Refund timelines

• UPI / card - 3-5 business days to the original payment method.
• COD - to a UPI ID or bank account you provide, 5-7 business days.

Wrong or damaged item

If you receive the wrong product or a damaged seal, tell us within 48 hours of delivery and we'll put it right at our cost.